IT Field Engineer

United States, Massachusetts, Boston

Information Technology

02-May-2024

Ref #: 24712

LinkedIn Tag: LI-CM3

How you'll help us Keep Climbing (overview & key responsibilities)

Delta IT is on a journey of transformation. We are changing the way we do business from top to bottom. As thought leaders within Delta, we strive to create meaningful and innovative solutions and are looking for team members to help us realize our vision.

Delta employees are thinkers, doers, innovators.

We are proactive.

We are collaborative.

We deliver impact to our customers.

Join us on our transformation journey in becoming a world-class IT organization at the world's best airline!

The Field Engineer responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.

• Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.

• Provides service and customer support during field visits or dispatches.

• Diagnoses errors or technical problems and determines proper solutions.

• Produces timely and detailed service reports.

• Documents processes.

• Collects and analyzes performance data to provide technical assistance.

• Ties workflow to schedule.

• Accurately documents solutions related to complex issues.

• Creates workaround procedures when standard procedures have failed and ensures issues are resolved.

• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.

• Builds positive relationships with customers.

• This job might require work during weekends and early and late shifts to accommodate Airline operation, as well as occasionally travel to several other regional Airports. Employee will be reimbursed for any travel-related expenses.

Benefits and Perks to Help You Keep Climbing

WHY YOU’LL LOVE DELTA!

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives

• 401(k) with generous company contributions up to 9%

• Paid time off including vacation, holidays, paid personal time, maternity and parental leave

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

• Domestic and International space-available flight privileges for employees and eligible family members

• Career development programs to achieve your long-term career goals

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

• Recognition rewards and awards through the platform Unstoppable Together

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• At least 0-2 years of experience in IT infrastructure, engineering or Basic Network/server and application knowledge (MS Office, Outlook, etc.).

• Troubleshooting skills (hardware/software) and NT workstation and peripheral knowledge.

• The ideal candidate will have the above plus A+ Certification.

• Ability to move, on a periodic basis, large equipment that weighs at least 30 pounds.

• Ability to provide on-site, and on-call 7x24x365 support, as needed.

• Consistently prioritizes safety and security of self, others, and personal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Previous airline experience is ideal

• Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level.

• Integrity and Trust - Involves being widely trusted, being seen as a direct, candid individual, can present the unvarnished truth in an appropriate and effective manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain.

• Partnership - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by chipping into discussions, developing, and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer.

• Technical Expertise - Involves demonstrating a dedication to growing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying advised as to industry practices, knowing how to apply relevant technical processes to appropriate business needs.

• Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc.

• Flexibility - Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately.

• Patience - Involves listening and checking before acting. Is tolerant with people and processes, tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approaches.

• Problem Solving - Uses detailed logic and methods to address difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn’t stop at the first answer.

• Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates, and resolves or escalates any problems that arise.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here