Job Description

Oracle's RGBU (Retail Global Business Unit) Operations team is seeking a talented middleware engineer (intermediate role) adept at solving complex technical problems that span multiple areas combining software and systems; excel in production operations, and service assurance. You should be able to follow SOPs, identify operational patterns and issues, and creatively come up with thoughts driving the solutions while working with different internal engineering teams and external customer requirements

Career Level - IC3

Responsibilities

Job Responsibilities:

• The main role of a Support engineer is to troubleshoot and resolve highly complex problems.

• The key skills put to use on a daily basis are - a high level of middleware skills, Oracle products knowledge, and problem-solving skills. As a level one engineer, provide front-line support to Retail cloud SaaS customers.

• Enable cloud operations to resolve customer issues and requests through sharing best practices, training, tooling, and directly resolving escalations.

• Act on behalf of the customer, partnering with engineering, cloud infrastructure teams, and customer support teams to restore customer availability or assist with implementations.

• Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way.

• Address support requests that are escalated to the operations team from other teams.

• Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future enhancements.

• Excellent working knowledge in configuring multiple WebLogic domains including machines, managing servers, node managers, and cluster environments.

• WebLogic Administration with expertise in Installation, Configuration, Troubleshooting, Performance Tuning, and deploying applications In Production and Development EnvironmentsCluster configuration for achieving load balancing and failover mechanism.

• Weblogic JDBC - connection pool and multi-data source configured with Oracle DBA and other RDBMS.

• Deploying the JAR, WAR, EAR files in standalone and clustered environments.

• Node Manager Configuration remote managed server start and stop.

• Tuning JVM heap to maximize the number of clients accessing the applications.

• Good Debugging and troubleshooting skills on application servers like Weblogic.

• Monitoring and analyzing resources, standard logs, application logs, and domain logs.

• Extensive knowledge of Configuring WebLogic server instances into WebLogic clusters for high availability.

• Having good knowledge in deployment on Weblogic cluster in PROD, UAT implementation.Candidate should know about logging/monitoring tools like Prometheus, Grafana, Oracle Enterprise Manager

• Demonstrate a good understanding of Linux, networking, application performance, and database.

• Document customer issues and other relevant details as part of the continuous support and improvement.

• Continually improve skills through work experience and training.

Qualifications:

• We are looking for candidates with the following qualifications:3 - 6 Years of experience in supporting the operations of cloud SaaS customers.

• Bachelor’s or Master’s degree in Computer Science, MIS, or another technical field or equivalent work experience.

• Extensive experience in ORACLE WebLogic Server and in 24x7 Production environments.

• Expertise in application server/system management in a production environment.

• Flexible to work in shifts including the night shift.

• Flexible to work on weekends, with working days Friday to Tuesday, with Wednesday and Thursday as weekoff

• Working experience in Hosted environments following a Ticketing Process/Service management tool.

• Customer focus with a passion for delighting customers.

• Understanding of cloud concepts, platforms, and application administration.

• Experience in cloud technical support, operations, application support, or similar.

• Excellent verbal, written communication, and interpersonal skills

• Detail-oriented and capable of working on multiple problems at once.

• Able to work in a fast-paced team environment.

• Must be a motivated, team player with the ability to work cross-functionally with a "can-do" and "do-it-right" attitude and willingness to mentor others.

• Must be a self-starter and constantly think of a way to improve the work.

• Help foster good operation support practices.

• Strong team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.

• Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, and technology features – and use this learning to deliver value to customers on a daily basis.

• High flexibility so you remain agile in a fast-changing business and organizational environment.

• Basic understanding of ITIL Framework (should have working experience in Change management and incident management)

Good To Have:

• Basic understanding of application support in Docker and Kubernetes platforms.

• Basic understanding of SQL and database is a plus

Technology Certifications are a plus; OCA/OCP.

#Note:

Shift working is mandatory. The candidate should be open to working morning evening and night shifts on a 2-weeks rotation basis with working days Friday to Tuesday and having week-off on Wednesday and Thursday.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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