About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Director, Account Management

Are you an experienced leader ready to drive strategic initiatives and foster strong client relationships in a dynamic business environment?

Do you possess exceptional problem-solving skills and a passion for achieving business growth and client satisfaction?

About the Role:

As a Director, Account Management, you will lead strategic initiatives and oversee client relationships to drive business growth and ensure client satisfaction. Leveraging your expertise in account management and leadership, you'll develop and implement strategies to meet client needs, resolve complex issues, and drive performance across the organization.

Responsibilities:

• Directing strategic initiatives to drive business growth and enhance client satisfaction.

• Overseeing client relationships and serving as the primary point of contact for key accounts.

• Developing and implementing account management strategies to meet client needs and objectives.

• Identifying opportunities for upselling and cross-selling additional products or services to clients.

• Collaborating with internal teams to address client needs, resolve issues, and deliver exceptional service.

• Leading and mentoring a team of account managers to achieve performance targets and deliver results.

• Monitoring account performance, analyzing data, and providing strategic insights and recommendations to senior management.

• Building and maintaining strong relationships with clients to understand their business objectives and ensure alignment with company goals.

• Representing the company at client meetings, industry events, and conferences.

• Providing regular updates and reports on account performance, trends, and opportunities to senior management.

Requirements:

• Proven experience in account management or related field, with a track record of success in driving business growth and client satisfaction.

• Strong leadership skills, with the ability to inspire and motivate a team to achieve performance targets.

• Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders.

• Strategic thinking and problem-solving abilities, with the capacity to identify opportunities, analyze data, and develop actionable insights and recommendations.

• Ability to thrive in a fast-paced and dynamic environment, with a proactive and results-driven approach to achieving goals.

• Bachelor's degree in business administration or related field; advanced business degree preferred.

• Experience in the technology industry or related field is a plus.

• Proficiency in Microsoft Office suite and CRM software.

• Strong negotiation and presentation skills.

• Ability to travel as needed to meet with clients and attend industry events.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

• Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.

• Retirement Savings: We will support you as you save for your future.

• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

Bring your authentic self to work

Grow and thrive, both personally and professionally

Make a difference with our clients, in our communities, and with the millions of people we support

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you with the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive, and Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $150,000

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.